Refund policy

Returns and Refund Policy

At Sevencryst, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a flexible return and repair policy as follows:

7-Day Return Policy

You may return your item within 7 days of receipt for any reason.

Items must be returned in their original condition and packaging.

Customers are responsible for return shipping costs.

For non-quality-related returns beyond this period, customers must cover both shipping costs and the 25% restocking fee.

Each piece in our One-of-a-Kind / Antique Collection is a soul that cannot be replicated.

Time has already shaped its form — our role is to preserve, not to perfect.

For this reason, these creations are final sale.

We encourage thoughtful selection; our team will gladly assist before your purchase.

Thank you for honoring the spirit of things that exist only once.

 

14-Day Warranty

If your item develops a quality issue within 14 days of receipt, please contact us for a free repair or replacement.

We will cover the repair and reshipment cost for verified quality-related issues.

 

After 14 Days

For issues beyond 14 days, caused by wear, usage, or accidental damage, we do not provide refunds.

However, we do offer repair services — the customer will only need to cover two-way shipping costs, and repair fees (if applicable) will depend on the level of damage.

 

How to Initiate a Return or Repair

Please contact us at sevencryst@gmail.com with your order number and clear photos of the item.

Once your return or repair is approved, we’ll provide the return address and next steps.

 

Customer Support Contact Information

Email: sevencryst@gmail.com

We appreciate your trust in Sevencryst and strive to provide the best service possible!